Yes, registration is required to buy products from our store. Registering has some benefits such as receiving Reward Points, which you may obtain with each ordered statue.

Just simply click Create an Account at the top right corner of the page.

The shop’s currency is USD (United States Dollar).

Just simply follow the steps below:

• Go to “Address”
• Click on the “Edit” button of the address you would like to edit.

Please check our website and social media for the updates on our new products. (Facebook, Twitter, Instagram, YouTube)

• International Events: We will announce mostly on our Facebook’s Events section.
• For more news on our upcoming events (domestic or international), see News on our website

Unfortunately, we don't provide our company’s phone number.

Please do not hesitate to contact us via e-mail (support@prime1studio.co.jp) or Facebook.

We have a Gallery Shop in Shinjuku Marui annex 7F, in Tokyo, Japan. Please make sure to visit us! We are also selling some special goods/merchandises that are not available at our online store! 

[ Store information ]

Store hour:

11:00 am ~ 8:00 pm 

Location:

3-1-26 Shinjuku, Shinjuku-ku, Tokyo, 160-0022, Japan at the Shinjuku Marui annex 7F

Simply fill out the Contact Form which you can find by clicking the Contact Us link at the bottom of the page.

We ship worldwide, but please note that some exceptions may apply, such as License or Shipment Restrictions. We are expecting to ship to more countries soon, but we kindly ask for your patience and support until then.

To make sure If we ship to your country, please try our website's check out system to see the shipping fees before purchasing the statue. If the price shows up, that means we can ship to your address.

Prime 1 Studio is working closely with many distributors who distribute to most countries. This means that our items will likely become available at one of your local stores.

All orders are mostly dispatched via DHL, FedEx or similar carrier companies. The carrier company is automatically selected via our system, depending on the country. Unfortunately, you will not be able to select your carrier company. We apologize for the inconvenience.

You are always welcome to try our website's check out system to see the shipping fees before purchasing the statue. Simply follow the steps below:

1. Add the product to your cart,

2. Proceed to the checkout,

3. Type or select the shipping address,

4. The shipping costs will appear on your screen

We are sincerely sorry for the inconvenience, but we will not ship to P.O. Boxes or any forwarding service. The carrier requires the receiver to sign the documents to be able to receive a package which is not possible by P.O. Boxes or forwarding services. Please note that most of the packages are tall and are too large to fit in the P.O. Boxes.

The customs taxes/sales taxes are not included in the total amount of your order. The country's customs authorities or the courier (depending on the country) may be required to collect the customs and sales taxes. Please check the customs and sales taxes with your country's shipping company. Their information can be found in the e-mail with the tracking number.

We suggest you go to the junk mail folder to check If the e-mail is not there. The customers who are using the Email/Spam filtering, please "whitelist" the Prime 1 Studio domain name to protect the email from being rejected or sent to a junk mail folder.

Art Prints are available through our website and distributors, but please note that some international delivery restrictions may apply.

Desktop Platform:

1. Go to “Orders”

2. Click on “Order Details” on the right side of the item.

Mobile/Tablet Platform:

1. Go to “Orders”

2. Then scroll down and click “Order Details” above the item.