Prime 1 Studio Customer Service will be closed from August 8, 2020 to August 16, 2020 due to Obon* Summer Holidays.

*Obon is a Japanese traditional festival that honors the spirits of one's ancestors.

Dear Prime1 Collectors,

The product HDMMIT-01: “IT” Pennywise 1/2 Scale statue just recently starting shipping and we have received a lot of inquiries about it throughout our Customer Service Support and Social Media.

We apologize that we have not provided any updated product information until now.

Prime 1 Studio Customer Service will be closed from July 23, 2020 to July 26, 2020 due to Japanese National Holidays.

Thank you for your support by shopping at Prime 1 Studio ONLINE STORE.

We have received feedback regarding MMTFM-21: Jetpower Optimus Prime Acrylic Rods which starts to bend overtime. We believe the reason may be due to the room temperature of or the climate of some countries. We are going to provide an additional metal support part, which will prevent the rod from bending!

Hi to all Prime1 Collectors and Fans!

We have an exciting promotion campaign for all lovers of Horizon Zero Dawn!

Please click `Read more` for an additional info.

We are pleased to announce the opening of the Cutie1 shop in Harajuku (from June 1st). Our hours are 11am-8pm (Monday-Saturday). We would like to thank all of you for your support. Please feel free to stop by.

Dear Customers,

As you probably noticed, we have sent out an e-mail to all our customer about a system errors we had the past couple days. We apologize once again about this issue and we are doing our best to solve it as quickly as we can.

Unfortunately, due to this incident, we have received more inquiry than expected. We would like to inform you that it may take longer than usual to receive an answer from us.

We are sincerely sorry about the delay in answering your e-mails, but we can assure you we will reply to you as soon as possible.

Please be safe and stay healthy during this difficult time.

Thank you for your support and understanding.

Prime 1 Studio

Cutie1 complete sets are available for purchase at Prime1Studio online store!

Dear Customers,

We sincerely apologize for the sudden increase of the shipping fee. We are aware that drastic increase of the shipping cost for current items may be the reason of your dissatisfaction.

Unfortunately, the shipping fee has been increased by the courier companies due the pandemic, which is why we also had to change the shipping price. Also, we may have some system error on the shipping quotation for some of the products which we are currently investigating.

We will do our best to provide the best solution for all customers as soon as possible.

Thank you for your understanding and stay safe.

Sincerely,

Prime 1 Studio

Prime 1 Studio Customer Service will be closed from May 1, 2020 to May 10, 2020 due to Japanese National Holidays "Golden Week".