As of May 1st, 2021, we have been experiencing technical issues regarding our website’s Contact Form. This has caused a large number of submissions made from May 1st, 2021 to not reach our customer service team.

We deeply apologize to all Prime 1 Studio customers for all, and any inconvenience caused and promise to take all necessary measures to prevent this from happening in future. We have now remedied the issue.

If you have used our Contact Form to get in touch with us from May 1st, 2021 and have not received a response, we kindly ask you to resubmit those submissions made via our website’s updated Contact Form or directly email our customer support team who are eager to help you (support@prime1studio.co.jp).

Your passion and support are what makes Prime 1 Studio thrive and we would not be here without your dedication and love for statues, figures and collectibles.

Once again, we would like to apologize and vow to improve our services so that we can serve our Prime 1 fans to the best of our ability.