Dear Valued Customers,

 

Happy Halloween, and we hope this message finds you well during this spooky season! At Prime 1 Studio, we greatly value your feedback and strive to enhance your shopping experience with us. It has come to our attention that our recent BOGO (Buy One, Get One) sale has led to some confusion among our customers, and we sincerely apologize for any misunderstanding it may have caused.

 

The intention behind the BOGO sale was to provide you with an attractive offer, but we understand that the name could be misleading. We recognize that it gave the impression that you could buy one item and receive another for free. However, the reality was that the offer was for a set item, which was considerably cheaper when purchased alongside the first item.

 

To address this issue and eliminate any confusion, we are taking immediate steps to improve the clarity of our promotion. We are renaming the sale as the "Freebie Deal." This new name better reflects the nature of the offer, where you will receive a small bonus item related to the series for free when purchasing a specific set item.

 

We want to assure you that our commitment to offering you great value remains unchanged. We appreciate your continued support and understanding as we strive to provide a more transparent and enjoyable shopping experience.

 

Thank you for being a part of the Prime 1 Studio community. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

 

We look forward to serving you better and providing you with excellent products and promotions in the future.

 

Sincerely,

Prime 1 Studio