Policy on Customer Harassment

Prime 1 Studio Co., Ltd. strives to “bring happiness to the world through art” through the creation and sale of statues and other three-dimensional collectibles. We believe that customer feedback is essential to achieving this mission, and we utilize the requests and comments we receive to help improve the quality of our products.

However, we have identified instances of customer harassment by a small number of customers, including abusive language, threats, and unreasonable demands directed toward our customer support channels and social media platforms. Such behavior not only negatively affects the health and working environment of our employees, but may also cause inconvenience and distress to other customers and related parties.

To ensure that the human rights of all individuals involved in our business are respected and to continue providing our customers with better products, we have established the following “Policy on Customer Harassment.”

Definition of Customer Harassment

As defined in the “Corporate Manual on Measures Against Customer Harassment” published by the Ministry of Health, Labour and Welfare of Japan, customer harassment refers to:

“Complaints or behavior from customers in which the means or manner used to pursue the demand are socially inappropriate in light of the validity of the demand itself, and which thereby harm the working environment of employees.”

Examples of Conduct Constituting Customer Harassment

• Abusive language, insults, discriminatory remarks, defamation, or slander, including through social media or email
• Demands for product exchanges, monetary compensation, or apologies without legitimate reason
• Repeated complaints or conduct that unreasonably restrains employees for extended periods of time
• Unauthorized entry into business or work areas
• Violations of privacy through unauthorized photography, video recording, or audio recording
• Violent acts or acts causing physical harm
• Sexual harassment

The above examples are illustrative only and are not limited to the acts listed above.

Our Response to Customer Harassment

If we determine that a customer’s conduct or demands constitute customer harassment, we may refuse the sale of products or the provision of after-sales support and related services.

Depending on the severity of the situation, we may also consult with the police, legal counsel, or other appropriate authorities and take strict action accordingly.